At OCS Technical FM LTD, we want customers to be satisfied with their purchases.
Returns
If you are purchasing as a consumer, you may return eligible items within 14 days of receiving your order, subject to applicable UK consumer law.
Returned items should be:
- Unused and in reasonable condition
- Returned with all parts and accessories
- Securely packaged, preferably in the original packaging
Customers may be responsible for return delivery costs unless the product is faulty, damaged or incorrectly supplied.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
We may ask for your order number and photographs of the item and packaging before arranging a replacement, refund or other suitable resolution.
Business & Wholesale Orders
Returns for business or wholesale purchases are subject to prior approval, except where goods are faulty, damaged or incorrectly supplied.
Refunds
Approved refunds will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Contact Us
For any return or refund enquiry, please contact:
OCS Technical FM LTD
Email: info@ocstechnicalfm.com
Telephone: 07961 020452