OCS Technical FM LTD respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you visit ocstechnicalfm.com, place an order, create an account, contact us or otherwise interact with our business.

This policy also explains how we use cookies and similar technologies on our website.

1. About Us

This website is operated by:

OCS Technical FM LTD
102 Keel Drive
Slough, England
SL1 2SU
United Kingdom

Email: info@ocstechnicalfm.com
Telephone: 07961 020452
Website: ocstechnicalfm.com

For the purposes of applicable UK data protection law, OCS Technical FM LTD is responsible for the personal information it collects and processes in connection with this website and its business activities.

2. Information We May Collect

We may collect personal information directly from you when you use our website, place an order, create an account, make an enquiry or communicate with us.

The information we may collect includes:

• Full name
• Business or company name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login information
• Order and purchase details
• Product enquiries
• Payment-related information
• Delivery and fulfilment information
• Communications with our customer service team
• IP address
• Browser type
• Device information
• Website usage information
• Cookie and analytics information

For business or wholesale customers, we may also collect information such as:

• Company registration details
• Business address
• VAT details where relevant
• Contact person details
• Purchase history
• Quotation and invoice information
• Agreed payment terms

We only collect information that is reasonably necessary for our business operations.

3. Payment Information

Where payments are processed through a third-party payment provider, your full card or payment credentials may be collected and processed directly by that payment provider.

We may receive limited payment information such as:

• Payment status
• Transaction reference
• Payment method
• Amount paid
• Billing information

We do not normally store full payment card details unless this is specifically required and handled in accordance with applicable security standards.

4. How We Collect Personal Information

We may collect personal information when you:

• Visit or browse our website
• Create an account
• Add products to your basket
• Place an order
• Request a quotation
• Contact us by email or telephone
• Submit an enquiry through a website form
• Subscribe to marketing communications
• Communicate with us regarding an existing order
• Interact with cookies, analytics or website functionality

We may also receive information from third parties involved in processing your order, such as payment providers, couriers, delivery partners or technology service providers.

5. How We Use Your Information

We may use personal information to:

• Process and manage orders
• Arrange delivery of purchased products
• Process payments and refunds
• Create and manage customer accounts
• Respond to enquiries
• Provide quotations
• Communicate about orders or deliveries
• Manage customer service requests
• Handle returns, faults or complaints
• Maintain transaction and accounting records
• Prevent fraud and misuse
• Improve our website and services
• Analyse website traffic and customer behaviour
• Maintain website security
• Meet legal, tax and regulatory obligations
• Manage relationships with business and wholesale customers
• Send marketing communications where permitted

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.

6. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to:

• Process an order
• Deliver products
• Manage payments
• Provide quotations
• Manage your customer account
• Respond to matters relating to a contract with you

Legal Obligation

We may process information where necessary to comply with legal obligations, including:

• Accounting requirements
• Tax requirements
• Fraud prevention
• Regulatory obligations
• Record-keeping requirements

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

• Improving our website
• Managing customer relationships
• Preventing fraud
• Protecting our systems
• Managing business operations
• Analysing website performance
• Maintaining commercial records

Consent

Where required, we may rely on your consent, particularly for certain:

• Marketing communications
• Non-essential cookies
• Analytics technologies
• Advertising technologies

Where processing is based on consent, you may withdraw that consent at any time.

7. Business and Wholesale Customers

Where you interact with us on behalf of a business, we may process professional contact information including:

• Your name
• Job title
• Company name
• Business email address
• Business telephone number
• Company address

We may use this information to:

• Manage business relationships
• Respond to trade enquiries
• Provide quotations
• Process wholesale orders
• Issue invoices
• Manage payments
• Arrange deliveries
• Maintain commercial records

8. Marketing Communications

We may send you information about our products, offers or services where:

• You have provided your consent;
• You have purchased similar products from us and marketing is permitted by law; or
• We otherwise have a lawful basis to contact you.

You can opt out of marketing communications at any time by:

• Using an unsubscribe option where provided; or
• Contacting us at info@ocstechnicalfm.com

Opting out of marketing will not prevent us from sending essential messages relating to orders, payments, deliveries or customer service matters.

9. Who We May Share Your Information With

We may share personal information with trusted third parties where reasonably necessary for the operation of our business.

These may include:

• Payment processors
• Banks and financial institutions
• Courier and delivery companies
• Warehousing or fulfilment providers
• Website hosting providers
• IT and technical service providers
• Accountants
• Professional advisers
• Customer service providers
• Analytics providers
• Fraud prevention services
• Regulatory or government authorities where required by law

We require third-party service providers to handle personal information appropriately and only for authorised purposes.

We do not sell your personal information.

10. International Transfers

Some of our technology or service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.

Such safeguards may include recognised contractual protections or other legally approved transfer mechanisms.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information
• The purpose for which it is used
• Legal requirements
• Accounting and tax obligations
• Contractual requirements
• The need to resolve disputes
• Fraud prevention and security requirements

Order, invoice and accounting information may be retained for the period required by applicable UK tax and accounting laws.

Where personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction

Measures may include appropriate access controls, secure hosting, account protections and restricted access to personal information.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account passwords confidential and should not share them with unauthorised persons.

13. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of your information
• Withdraw consent where processing is based on consent
• Object to direct marketing

Some rights are subject to legal conditions and exemptions.

To exercise your rights, please contact:

info@ocstechnicalfm.com

We may ask you to verify your identity before responding to a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You may also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Your right to contact the ICO is not affected by making a complaint to us first.

15. Children’s Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where it is not necessary or appropriate.

If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to remove it where required.

Cookies

16. What Are Cookies?

Cookies are small text files placed on your computer, mobile phone or other device when you visit a website.

Cookies help websites operate correctly and can also be used to:

• Remember user preferences
• Maintain shopping baskets
• Keep users signed in
• Understand website usage
• Improve website performance
• Support analytics
• Support advertising and marketing functions

Some cookies are necessary for the website to function, while others require your consent.

17. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for basic website functions.

They may be used for:

• Shopping baskets
• Checkout functionality
• Website security
• Account login
• Session management
• Payment functionality

These cookies generally cannot be disabled through our website where they are necessary to provide a service requested by you.

Functional Cookies

Functional cookies may help remember your preferences and improve your experience.

They may remember settings such as:

• Account preferences
• Website preferences
• Previously selected options

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may provide information such as:

• Number of visitors
• Pages viewed
• Time spent on pages
• How users navigate the website
• General device or browser information

We may use this information to improve website performance and customer experience.

Marketing and Advertising Cookies

Where used, marketing cookies may help measure advertising performance or display more relevant marketing content.

These cookies may be placed by us or by approved third-party providers.

Where legally required, these cookies will only be used after you provide consent.

18. Cookie Consent

When you first visit our website, you may be presented with a cookie notice or consent tool.

You may be able to:

• Accept all cookies
• Reject non-essential cookies
• Manage your cookie preferences

Strictly necessary cookies may still operate because they are required for essential website functions.

You may change or withdraw your consent to non-essential cookies where our website provides this functionality.

19. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings.

You can normally:

• View stored cookies
• Delete cookies
• Block cookies
• Restrict third-party cookies
• Block all cookies

Please note that disabling certain cookies may affect the functionality of our website, including shopping basket, checkout or account features.

20. Third-Party Cookies

Our website may use third-party services that place their own cookies.

These may include services relating to:

• Website analytics
• Payment processing
• Embedded website functionality
• Security
• Advertising
• Social media features

Third-party cookies are subject to the privacy and cookie policies of the organisations that provide those services.

21. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

You should review the privacy policy of any external website before providing personal information to it.

22. Changes to This Privacy & Cookies Policy

We may update this Privacy & Cookies Policy from time to time to reflect:

• Changes to our website
• Changes to our business operations
• Changes to the services we use
• Changes in legal requirements
• Changes in how we process personal information

The latest version will be published on this page with the updated revision date.

We recommend reviewing this policy periodically.

23. Contact Us

If you have any questions about this Privacy & Cookies Policy, the personal information we hold about you or your data protection rights, please contact:

OCS Technical FM LTD
102 Keel Drive
Slough, England
SL1 2SU
United Kingdom

Email: info@ocstechnicalfm.com
Telephone: 07961 020452
Website: ocstechnicalfm.com