Welcome to OCS Technical FM LTD. These Terms & Conditions govern your use of our website, ocstechnicalfm.com, and the purchase of products through our website.
By accessing our website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About Us
This website is operated by:
OCS Technical FM LTD
102 Keel Drive
Slough, England
SL1 2SU
United Kingdom
Email: info@ocstechnicalfm.com
Telephone: 07961 020452
OCS Technical FM LTD is a UK-based business supplying furniture, lighting and interior products, including products intended for wholesale and commercial customers.
Throughout these Terms & Conditions, references to “we”, “us” and “our” refer to OCS Technical FM LTD. References to “you” and “your” refer to the person or business using our website or purchasing products from us.
2. Use of Our Website
You may use our website for lawful purposes only.
You must not:
- Use the website for fraudulent, unlawful or malicious purposes.
- Attempt to gain unauthorised access to our website, servers, customer accounts or systems.
- Introduce viruses, malware or other harmful technology.
- Copy, reproduce or commercially exploit website content without our permission.
- Provide false, misleading or inaccurate information when creating an account or placing an order.
- Use the website in any way that may damage, disable or interfere with its operation.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
3. Products
We supply a range of furniture, lighting and interior products, which may include:
- Chandeliers and lighting
- Dining tables
- Coffee tables
- Bar tables
- Table tops
- Furniture and interior accessories
- Other related products displayed on our website
We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
However, product colours and finishes may appear slightly different depending on lighting, photography, screen settings and manufacturing variations.
Measurements and dimensions may also be subject to reasonable manufacturing tolerances.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve the item.
If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible. Where appropriate, we may offer:
- An alternative product;
- A revised delivery date; or
- A refund for the unavailable product.
We reserve the right to discontinue or change products without prior notice.
5. Prices
Product prices are displayed on the website at the time an order is placed.
Prices may be changed at any time, but changes will not normally affect orders that have already been accepted by us.
Any applicable taxes, delivery charges or other charges will be displayed or communicated before the order is completed where applicable.
If we discover an obvious pricing error after an order has been submitted, we reserve the right to contact you before accepting or fulfilling the order.
We are not required to supply a product at an incorrect price where the pricing error is clear and could reasonably have been recognised as an error.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Receiving an order confirmation or automated email does not necessarily mean that we have accepted your order.
A contract between you and OCS Technical FM LTD is formed when we confirm acceptance of your order or dispatch the goods, whichever occurs first.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment has not been authorised;
- Incorrect information has been supplied;
- A pricing or product information error has occurred;
- We suspect fraudulent or unauthorised activity; or
- We are unable to deliver to the supplied address.
If payment has already been taken for an order that we cancel, the appropriate amount will be refunded.
7. Wholesale and Business Orders
OCS Technical FM LTD operates as a UK-based wholesale supplier and may supply products to businesses, organisations, property professionals, interior businesses and other commercial customers.
When purchasing products on behalf of a business, you confirm that you have authority to place the order on behalf of that business.
Business and wholesale orders may be subject to:
- Minimum order quantities;
- Agreed trade pricing;
- Separate quotations;
- Specific payment arrangements;
- Delivery schedules;
- Product availability; and
- Additional commercial terms agreed in writing.
Where separately agreed written commercial terms conflict with these website Terms & Conditions, the separately agreed terms will apply to the extent of that conflict.
8. Payment
Payment must be made using one of the payment methods made available during checkout or otherwise agreed with us.
You confirm that:
- You are authorised to use the payment method provided;
- The payment information supplied is accurate; and
- Sufficient funds or credit are available to complete the transaction.
Orders may not be processed or dispatched until payment has been successfully authorised or other agreed payment terms have been satisfied.
For business customers purchasing under separately approved credit terms, payment must be made within the period specified on the relevant quotation, invoice or agreement.
9. Delivery
We will make reasonable efforts to deliver products within the estimated delivery period provided at checkout or communicated separately.
Delivery times are estimates unless we expressly confirm otherwise in writing.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier or transport delays;
- Severe weather;
- Supplier delays;
- Customs or import delays;
- Industrial action;
- Road or transport disruption; or
- Other events beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
10. Delivery of Large or Heavy Items
Some furniture and interior products may be large, heavy or require special handling.
Before ordering, customers are responsible for ensuring that:
- The delivery address is accessible;
- Doorways, stairways, corridors and entrances are suitable for the product;
- Appropriate access is available for the delivery vehicle where necessary; and
- Someone authorised to receive the delivery is available.
Unless specifically agreed otherwise, delivery does not automatically include installation, assembly, removal of packaging or positioning of products within a property.
Additional charges may apply where specialist delivery services are requested.
11. Inspection on Delivery
Customers should inspect goods as soon as reasonably possible after delivery.
If a product arrives visibly damaged, incorrect or incomplete, please contact us promptly and provide:
- Your name;
- Order number;
- Details of the problem; and
- Photographs showing the product, packaging and any damage where appropriate.
Customers should retain the original packaging until the issue has been reviewed.
Nothing in this section limits any rights available to consumers under applicable UK law.
12. Returns and Cancellations – Consumers
Where you are purchasing as a consumer rather than for business purposes, you may have statutory rights to cancel certain online purchases.
Where a statutory cancellation right applies, you will normally have 14 days from receiving the goods to notify us that you wish to cancel the purchase.
After notifying us, the goods must normally be returned within the legally applicable return period.
Returned goods should be:
- Properly packaged;
- Complete;
- Accompanied by any included accessories or parts; and
- Kept in reasonable condition while in your possession.
You may be responsible for return delivery costs unless the item is faulty, damaged, incorrectly supplied or we have agreed otherwise.
Your statutory rights are not affected by these Terms.
13. Business and Wholesale Returns
The statutory consumer cancellation rights referred to above do not apply to purchases made wholly or mainly for business purposes.
Returns for business or wholesale orders are subject to our approval unless the goods are faulty, damaged, incorrectly supplied or otherwise fail to meet contractual requirements.
Business customers should contact us as soon as possible after discovering an issue.
We may require photographs, packaging information, delivery documentation or other evidence before approving a business return.
14. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged or materially different from what was ordered, please contact us as soon as possible.
We may request photographs or other reasonable evidence before arranging a replacement, repair, collection or refund.
Where applicable, we will deal with faulty products in accordance with relevant UK consumer protection law.
15. Refunds
Where a refund is approved, it will normally be processed using the original payment method unless another arrangement has been agreed.
Refund processing times may vary depending on the payment provider or financial institution.
Where permitted by law, delivery or return costs may be deducted from a refund where the customer is responsible for those costs.
16. Customer Accounts
Certain website functions may allow customers to create or use an online account.
You are responsible for keeping your account details and password confidential.
You must notify us if you believe that your account has been accessed without authorisation.
We reserve the right to suspend or close an account where there is suspected misuse, fraud, security risk or breach of these Terms.
17. Product Installation and Use
Customers are responsible for ensuring that products are suitable for their intended purpose.
Where a product requires assembly, installation or connection to electrical systems, it should be installed in accordance with the manufacturer’s instructions and applicable safety requirements.
Electrical lighting products should be installed by a suitably qualified person where professional installation is required.
We are not responsible for damage caused by:
- Incorrect installation;
- Improper assembly;
- Misuse;
- Unauthorised modification;
- Failure to follow manufacturer instructions; or
- Normal wear and tear.
18. Intellectual Property
All website content, including:
- Text;
- Branding;
- Logos;
- Graphics;
- Website layouts;
- Product presentation;
- Images owned by us;
- Design elements; and
- Other original website materials
is protected by applicable intellectual property laws.
You may view and use the website for personal or legitimate business purchasing purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without prior written permission.
Third-party trademarks and content remain the property of their respective owners.
19. Website Information
We aim to keep website information accurate and up to date but cannot guarantee that the website will always be completely free from errors, interruptions or outdated information.
We may update, change, suspend or remove website content, products or functions where reasonably necessary.
We do not guarantee that the website will always be available without interruption.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that are not reasonably foreseeable.
Where you purchase products for business purposes, to the fullest extent permitted by law, OCS Technical FM LTD will not be responsible for indirect or consequential business losses including loss of:
- Profit;
- Revenue;
- Business opportunities;
- Contracts;
- Anticipated savings; or
- Goodwill.
Nothing in these Terms affects rights that cannot lawfully be excluded.
21. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery companies or external websites.
We are not responsible for the content, security, availability or privacy practices of third-party websites that we do not operate.
Your use of third-party services may also be subject to their own terms and privacy policies.
22. Personal Information
We process personal information in accordance with our Privacy & Cookies Policy.
Information may be collected when you:
- Place an order;
- Create an account;
- Contact us;
- Submit an enquiry;
- Subscribe to communications; or
- Use certain features of the website.
Please refer to our Privacy & Cookies Policy for further information about how personal information and cookies are handled.
23. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include natural disasters, extreme weather, transport disruption, supplier failures, strikes, government restrictions, telecommunications failures or other circumstances that could not reasonably have been avoided.
Where such an event occurs, we will take reasonable steps to minimise disruption.
24. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect:
- Changes to our products or services;
- Changes to the website;
- Changes to business operations; or
- Changes in applicable legal or regulatory requirements.
The latest version will be published on this website together with the date it was last updated.
The Terms that apply to an order will normally be those in force when the order was placed.
25. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
26. No Waiver
If we delay enforcing any provision of these Terms, this does not mean that we have waived our right to enforce it later.
27. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the mandatory laws applicable where you live.
For business transactions, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms unless otherwise agreed in writing.
28. Contact Us
If you have any questions about these Terms & Conditions, an order or our products, please contact:
OCS Technical FM LTD
102 Keel Drive
Slough, England
SL1 2SU
United Kingdom
Email: info@ocstechnicalfm.com
Telephone: 07961 020452
Website: ocstechnicalfm.com